FAQ

Each piece is designed by women who understand how lingerie should feel - beautiful, comfortable, and made to last.

We create timeless styles from quality materials so your lingerie remains a favourite for years to come, not just a fleeting trend.

We are located in Australia. All orders are shipped from our warehouse here to ensure
fast and reliable delivery.

Yes, we offer complimentary shipping across Australia with Australia Post.

For our customers in the US, UK, New Zealand, and Singapore, we ship at a flat rate of $15 AUD.

Our pieces are crafted from delicate fabrics that deserve gentle care. We recommend hand washing in cold water for best results.

If you prefer to use a washing machine, place your lingerie in a mesh laundry bag to
help preserve its shape and fabric.

Please contact us at aetheris.dz@gmail.com for all return & exchange related concerns.

Return window: You have 30 days from the date of delivery to initiate a return.

Faulty items: If your purchase is faulty, please contact us within 30 days of delivery, and we will happily assist you in resolving the issue.

Change of mind / wrong size / item looks different from photos: Returned items must be in the same condition as when delivered, with all labels and tags intact, and in their original packaging. Items must not be worn, altered, or washed.

Please try on items without makeup, perfume, or beauty products that could leave marks or scents, as this may make the item non-returnable.

Intimate nature products: To protect the health of our customers, certain products are considered used once they leave our facility and are therefore non-returnable. However, damaged or faulty items may be returned.

Non-returnable items include bodysuits and lingerie panties.

If you can’t find the answer you’re looking for, we’d love to hear from you. Just send us an email at aetheris.dz@gmail.com and we’ll be in touch.